Serving the Chattanooga Area

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FAQs

Mountain City Frequently Asked Questions

Emergency Service Available  |  NATE-Certified Technicians  |  Military and Senior Discounts

24/7 Fast Response  |  Residential and Commercial | We Service All Brands

Emergency Service Available

NATE-Certified Technicians

Military and Senior Discounts

24/7 Fast Response

Residential and Commercial

We Service All Brands

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Mountain City Service FAQ

Have a plumbing or HVAC related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How soon can you come out?

    For emergency service, we can come out right away. For scheduled service calls, we try to come out within the next 24 hours but will be able to get you scheduled within a few days. Mountain City Service strives to be reliable for HVAC in Chattanooga, TN. 

  • How often should we get our HVAC units serviced?

    You should get your HVAC units serviced twice per year: at the start of the heating season and the start of the cooling season. This is to ensure that it’s clean, that its parts are in good shape and that it’s operating as optimally as possible. Around the fall, HVAC contractors concentrate on your heater, so it’s ready for the cold. In the spring, HVAC technicians schedule tune-ups for air conditioners, so it’s ready for the humidity and heat. Contact us today for high-quality service for HVAC Chattanooga, TN residents rely on. 


  • How often should I replace my HVAC air filters?

    You should replace your air filters once per month. According to U.S. Home Filter, it is a general recommendation that you should change your air filter in your home every 30 days when using less expensive fiberglass filters. High-end pleated filters can last as long as 6 months, but these typical guidelines assume average use and don’t take into account the size and type of filter. The longer the filter is in place, the more dirt, dust, and allergens are trapped clogging the filter and decreasing its efficiency. To get started, contact us today for HVAC in Chattanooga, TN, which is of high standards and dependability.  



  • What are the benefits of a programable thermostat?

    It can help you improve energy efficiency and save money on your utility bills. The U.S. Department of Energy states that you can save as much as 10% on cooling costs when thermostats are turned up 7 to 10 degrees higher than the usual home temperature for just 8 hours each day. The ability to schedule on a programmable thermostat helps homeowners achieve energy savings without making multiple trips to the thermostat. Contact us for a programmable thermostat installation and receive high-quality service for HVAC in Chattanooga, TN. 

  • What should I do about my frozen AC?

    Turn your machine off and confirm that there is nothing restricting the airflow to the system. The air conditioning system needs to be serviced by a professional. Call us for immediate service because your system could have serious damage. Choose us for emergency HVAC in Chatanooga, TN. 

  • How often should a tankless water heater be serviced?

    It should be serviced at a minimum of once per year. But, you may need to get your water heater serviced twice a year if the area you live in has hard water or your water heater is set to a high temperature, according to WaterHeaterHub. Contact us today to service your water heater or HVAC in Chattanooga, TN. 

  • Are chemicals safe for clogged sinks and toilets?

    No, they are not. Chemicals can destroy your pipes and cause chemical burns and explosions. If chemicals were used, please let us know. If we mix chemicals unknowingly, it could cause an explosion. To get assistance with clogged sinks and toilets, contact us for reliable services for plumbing and HVAC in Chattanooga, TN.

  • Should I be worried about a higher than usual water bill?

    A high water bill is troublesome not only because of the financial cost but also because it indicates that precious water may be going to waste somewhere. A higher water bill is usually an indication of a leak somewhere in the system: a leaking toilet, a dripping faucet, or an underground water leak. Contact us to inspect your plumbing for any issues. Choose us for your plumbing needs as well as HVAC in Chattanooga, TN. 

  • What is the worst that can happen in delaying plumbing repairs?

    There is a significant risk of procrastinating when it comes to plumbing repairs.  When you detect a leak, or there is a drain clogged, letting the issue stay unresolved will only lead to more problems in the long run. Leaks can cause severe damage to the walls and foundation, causing mold and mildew. This can result in decreased property value. Call us for your repairs and get high-quality services in plumbing and HVAC in Chattanooga, TN. 

  • When is a sewer camera recording necessary?

    Insight Vision Cameras states the benefit of a sewer camera is that it allows the service technician to see any problems with the pipe. This might include root intrusion, cracks, punctures, corrosion, or misaligned pipe sections. The camera will also identify grease buildup, leaks, and obstructions. This camera might be necessary when you have excessive water build-up in your yard or sewage in the basement, or your sewage continuously backs up into the home. Spotting a problem early on can save a ton of time and money, so contact us for your sewer issues and HVAC in Chattanooga, TN. 

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